UPDATED - 06 SEP 2017
PASSENGER COMPENSATION INFORMATION UNDER EU DIRECTIVE 261
When your flight is affected by disruption, your airline must take care of you and get you to your destination. Once the disruption has been resolved, you might also be able to claim costs or compensation. This page explains how to do so.
Does the law apply to your flight?
The information on this page only applies to flights covered by EU law. These must be either:
departing from an EU airport and operated by any airline
arriving at an EU airport and operated by an EU airline
Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and Switzerland.
When does EU261 not apply?
There are a number of circumstances where airlines are not responsible for paying customers compensation for a flight that is delayed or cancelled and these include where this is due to weather related conditions that make flying unsafe.
However, EU airlines are still bound by a duty of care under EU261 to reimburse customers for reasonable additional expenses incurred as a result of a weather related travel delay. This includes the reasonable cost of necessary additional accommodation and a daily meal allowance to cover breakfast, lunch and dinner per customer.
Further details and advice on how to claim can be found the Civil Aviation Authority Website at: www.caa.co.uk