Page 129 - Discover America
P. 129

reservation. Please discuss this with hotel staff at check-in to ensure that there are no unwanted additional charges on your bill when checking-out. Your hotel is also likely to make a daily charge for both valet and self parking and this will be payable locally.
Please note that your hotel will normally require you to give them a credit card when you check in so that you can charge items such as room service, mini bar, phone calls, restaurant meals etc to your room bill. It is standard requirement for the hotel to get an a pre-approved credit limit authority for a reasonable amount depending on your length of stay and standard of hotel. While the hotel will not be making any charges to your credit card until you check out, their pre-approved credit authority may reduce the available spending limit on your card. We suggest that you agree the amount of the pre-approval with the hotel staff and if necessary make arrangements to temporarily increase your card limit before leaving the UK.
Brochure Accuracy & Hotel Reviews
Every effort has been made to ensure the accuracy of description, information and prices. However it is possible that an advertised facility may be withdrawn or changed: whenever practical, we will advise of such changes. All pictures shown represent the standard of travel products provided but we reserve the right to provide alternatively similar products depending on availability. The hotel reviews in this brochure are subjective and all reasonable effort has been made whilst preparing material, however no warranty is given that the information displayed is complete or accurate. USAirtours does not assume and hereby disclaim all liability to any person for any loss or damage caused by errors or omissions in the information displayed, whether they result from negligence, accident or any other cause.We recommend that you read the latest reviews and score rating on all the hotels that you have booked with us on the TripAdvisor website immediately after receiving our booking confirmation. If you feel there any of the accommodation confirmed is not suitable, please contact us immediately to make the necessary changes.
Villa, Home and Apartment Rental
An increasing number of customers are now enjoying additional space by booking a home, villa or apartment. It is important to note that these properties are privately owned and furnishings and decorations are replaced far less frequently than in a hotel, particularly in our best priced but lowest category homes. Consequently you would expect to find signs of reasonable wear and tear throughout the property and so it is well worth paying the small upgrade cost to enjoy a higher standard of accommodation. For those renting private homes you may pay in advance for pool heat where available. Pool heat is designed to raise the temperature to approximately 10 degrees fahrenheit above the external temperature so at cooler times of year the pool will heat to luke warm. When the outside temperature falls below 60F the pool heaters automatically switch off and in such circumstances we are not able to arrange for pool heat refunds. Maintenance is the responsibility of the property owner who has arranged this through a local company but at busy times they can take up to 24 hours to respond to a call-out. An inventory is taken and the property is cleaned after each guest has checked out. There are occasions when certain properties cannot be used for operational reasons and consequently it may be necessary to substitute and similar or superior property at short notice. Should this occur we will always look to provide an alternative that is located as close to the original property booked whenever possible, depending on availability and season.
You will be required to visit our website www.villacheckinonline.com to at 14 days prior to your departure date from the UK to register and pay the appropriate Property Protection Fee for your Booking.
To ensure you get the best from your villa holiday booked with us, please ensure that you visit and read the important information shown on our website at www.usairtours/floridavillas
Car Rental
Driving in America is both easy and convenient, however it is vital that you, your passengers and vehicle are adequately insured. You will need a full national driver’s license and be a minimum of 21 years of age before being allowed to rent a car and a surcharge for drivers under the age of 25 will need to be paid payable locally. The main driver will be required to show a credit card (not a bank debit card) that matches the drivers name before the car can be rented. Any proposed additional drivers also need to be declared before the car rental collection and their driving licences will also need to be shown.
You should also be aware that there are likely to be local taxes to pay in addition to any pre-payment made in the UK. However it is now possible to save money by pre-paying almost everything when you
book with us and we strongly recommend you purchase at the all inclusive rate before you go. Full terms and conditions of rental are available on your car rental’s website and please check your rental agreement carefully and ensure that you query anything you are not sure about with the rental agent before signing the agreement.
To avoid any additional rental charges please return the car by the specified time and date, allowing plenty of time to get to your flight check in desk at least two hours before departure.
When renting a car please ensure that you pre-book a vehicle that is large enough to accommodate all of your luggage as upgrading to a larger vehicle at the rental counter is expensive. We recommend that you also pre-book satellite navigation. Please note that if you chose to sign and purchase any additional items directly from the car rental company when you collect the vehicle, we are not subsequently able to address any related potential complaint should they occur. Please visit www.usairtours.co.uk/carrental for important information before you confirm your booking with us.
24 hour Customer Care Line
Should you have any problems whilst you are away, your first action should be to take up the matter with the on site or local office. If the problem is not solved immediately you must ensure that you contact USAirtours straight away on our Freephone provided on your ticket wallet and documentation. This gives us the opportunity to resolve any problem promptly. our duty office at all other times who will provide the appropriate telephone number of our local office and alert our Duty Manager.
Hazardous Sports
If you are going to take part in potentially hazardous activities such as skiing, canoeing and diving (sky or sea), follow all the relevant safety guidance and check that your medical insurance covers you fully in the event of an accident.
Care in the Water
Do not swim when warning flags show, take care at all times and never dive into water without checking that it’s deep enough. An adult who can swim well should always supervise children. Young children should never be left unattended near any stretch of water – not even a paddling pool.
Bugs and Insects
Cleanliness and health is generally of a high standard throughout the U.S.A., however at certain times of the year, particularly in humid climates it is likely that you will see certain harmless insects inside your living accommodation. If you feel this is a problem for you, please inform the local site manager to address it for you.
Travel Delay
It is possible that your travel plans could get interrupted
while overseas for a variety of reasons including adverse weather conditions, airport closures or flight cancellations. In circumstances where you are unable to travel, we will be happy to assist you and can re-book local accommodation when requested. However you will responsible for paying the hotel and any consequential additional costs. If the delay has been caused by a flight cancellation back to the UK on a European based airline, you should be able to reclaim reasonable additional expenses relating to hotel, meals and refreshments directly from the airline providing your keep your receipts.
It is essential that you purchase travel insurance that covers you for any additional expenses incurred and consequential loss caused by weather delays or flight cancellations.
Duplicate Airline Bookings
Before confirming your booking with USAirtours some customers
(or their travel agent) may have made an earlier reservation with the same airline on the same flight with another company. Should that occur we will not be aware of the earlier reservation and the airline reserves to right to automatically cancel any duplicate reservation including confirmed bookings with USAirtours. If for any reason we were unable to re-book your reservation in these circumstances, we will refund any payment received for the flight portion before ticket issue, but the balance for any non flight elements would be non-refundable and we would not be liable for any additional costs. Please ensure that any reservations made are cancelled prior to booking with USAirtours.
The information on these pages is valid as of 01/01/18 and replaces the previous information provided. As it can be updated at any time, we suggest that you revisit this section our website immediately prior to departure.
usairtours.co.uk/importantinformation 129


































































































   127   128   129   130   131